Abstract

Increasing the propensity for job stress can negatively affect individuals' job satisfaction and work productivity. Therefore, lots of organizations have tried to assess factors that can affect job stress among workers so that they can seek to develop new working policies to promote a better working environment for their staff. This study aims to investigate how job stress is influenced by these key factors (i.e., workload, work-family conflict, role conflict, performance pressure, and supervisor support). To collect the data, 649 tellers who felt pressured and frustrated with their jobs were asked to fill in the self-administered questionnaires. Next, multiple regression was used to analyze the data. The results indicated that role conflict (β = 0.45), workload (β = 0.30), workfamily conflict (β = 0.23), and supervisor support (β = -0.19) significantly influenced job stress among bank tellers. At the same time, performance pressure had an insignificant effect on job stress.